Fast Pay Withdrawal Request Checklist

A withdrawal request is easier to review when the important details are gathered first. Use this checklist to organise the information you may need, identify anything that needs clarification and decide whether to contact support before submitting a request.

Account details to check

• Confirm that you are using the intended account and that the account details shown on the site are correct.
• Check whether your contact details are current so that any request-related message can reach you.
• Review the account area for notices, messages or tasks that may need attention before you continue.
• Make a note of the date and approximate time of submission. This gives you a clear reference if you later need help finding the request.

Information to prepare

• Record the amount you intend to request and check that it is entered correctly.
• Note the selected return method and review the details displayed before confirming the request.
• Keep a copy of any confirmation screen or reference shown after submission, where available.
• Read the wording on the request page carefully, including any fields that are marked as required.

Verification file map

If the site asks for verification, check which information or files are requested before sending anything. Use clear, readable files and make sure the details match the account information you are providing. Do not send extra material merely because it may seem useful. If the request is unclear, pause and ask support what is needed.

Before you submit

1. Check the amount, destination details and any required fields.
2. Review the page once more for spelling or number errors.
3. Save the relevant reference details for your own records.
4. Submit only when the information is complete and understood.

If you need clarification

Use the available support route when you cannot tell which details or files are required. Describe the point you need clarified without sending unnecessary account information. If a request later appears unresolved, keep the reference details and explain the issue clearly when contacting support.

Frequently asked questions

Should I prepare verification files before submitting?

If verification is requested, check which information or files are required and ensure that anything provided is clear and matches the account details.

What should I do if the withdrawal request instructions are unclear?

Pause before submitting and contact support for clarification. Explain the specific point that is unclear and avoid sending unnecessary account information.